Shipping policy


At NIA Hair, we are committed to providing a secure and seamless delivery experience.

All orders require a signature upon delivery to ensure your purchase is received safely. Once a package has been signed for, NIA Hair is not responsible for lost or stolen items.

Please carefully inspect your package before accepting delivery. If your package appears damaged, opened, deflated, or incomplete, we strongly recommend refusing the delivery and notifying the carrier immediately.

We ship using trusted carriers including FedEx, UPS, and USPS. Orders may arrive in flat-rate envelopes, protective paks, or secured boxes depending on the contents of your purchase.

Address Verification

For security purposes, orders are shipped only to verified and confirmed addresses. If your billing and shipping information do not match, your order may be delayed or declined.

Processing & Delivery Time

  • Orders are processed Monday through Friday, excluding holidays.

  • U.S. shipping typically takes 5–7 business days.

  • International shipping typically takes 6–10 business days.

  • During promotional periods or sales, processing and delivery may take 7–14 business days.

Once an order has been placed, it cannot be canceled or refunded.

Shipping Rates

  • US Domestic shipping: $19.99 flat rate

  • International shipping: Calculated at checkout

  • Local Delivery(Ghana): Delivery fees are determined by the assigned rider

International Shipping

International orders may be subject to customs duties, taxes, or import fees determined by your country’s regulations. These charges are the responsibility of the customer and are not included in NIA Hair’s shipping fees.

 

Local Delivery (Ghana)

We offer fast and reliable delivery across Accra.

Orders for hair currently in stock are processed and prepared for delivery immediately once payment has been confirmed. Made-to-order items may require 5–10 business days for preparation before delivery.

Once your order is ready, it will be delivered through a trusted local courier service. Delivery fees are determined by the assigned rider.

After completing your payment, please send your delivery details via WhatsApp to 055 515 4553 so we can process your order promptly.

Delivery details required:

  • Full Name

  • Phone Number

  • Delivery Address

  • Nearby Landmark (for Yango, Bolt, or Uber delivery)

You will be contacted to confirm your delivery before dispatch.

If you have any questions regarding your order, please contact us via WhatsApp: 055 515 4553 or Instagram: @_niahair.



Important Notice

NIA Hair is not responsible for packages that are lost, stolen, or damaged after confirmed delivery. Signature confirmation is required to protect your purchase.

If a package is returned to us due to delivery issues, we will contact you once it is received to arrange reshipment. Please note that reshipping fees may apply. No refunds will be issued for returned packages.